2016 GreatExam New Updated C_BOSUP_90 Practice Exam Questions (33-40)

2016 GreatExam New Updated C_BOSUP_90 Practice Exam Questions (33-40)

2016 June SAP Official New Released C_BOSUP_90 Q&As in GreatExam.com!

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Following questions and answers are all new published by SAP Official Exam Center: (The full version is in the end of the article!!!)

A message has been sent to the end user with an assigned note. What can the end user decide to do with this message after reading the reply? (Choose two)

A.    Change the processor of the message and send it back to support with the status Sent to Support.
B.    Change the status of the message to Confirmed.
C.    Send the message back to support after providing feedback.
D.    Change the status of the message to Send to SAP and send it directly to SAP Support.

Answer: BC

A message processor should put themselves in the customer’s shoes when handling messages. Which of these statements describe the attitude you should take when processing customer messages?

A.    If you were the customer you would be happy with the answer provided.
B.    Prove to the customer that they are wrong.
C.    Any response given to the customer is valid as long as it is within the Initial Response Time (IRT).
D.    Always use as many technical terms as possible with your customer to prove to them you know what
you are talking about.

Answer: A

What is contractually defined in the Service Level Agreements (SLAs) of SAP Enterprise Support? (Choose two)

A.    The products supported as defined in the SLA
B.    The Initial Response Time (IRT)
C.    The maximum time for providing corrective action for critical issues
D.    The dedicated support consultant that has been assigned to the customer

Answer: BC

Assume your SAP Note Search yielded a very large number of results. How can you narrow down the search? (Choose two)

A.    Use the search filter.
B.    Use wild cards.
C.    Use the customer Id.
D.    Increase the numbers of search terms.

Answer: AD

Where is collected data processed to generate a report when using SAP EarlyWatch Alert?

A.    In the Data Collectors on satellite systems
B.    In SAP Support office by support consultants
C.    In SAP Solution Manager
D.    In the SAP Service Marketplace

Answer: C

In the Service Desk, how can you search for SAP Notes?

A.    Via transaction SAP_NOTE
B.    Via the Tab SAP Notes in the message
C.    Via transaction SNOTE
D.    Via transaction SNOTE_SEARCH

Answer: B

An incident has been forwarded to level 3 support. What could be a valid reason to send it back to level 2?

A.    A note needs to be created based on the result of the investigation.
B.    The message requires further qualification.
C.    A fix is required.
D.    Trace files require further analysis.

Answer: B

A well structured support centre will comprise multiple roles and assist message solving. Which of the following roles is the primary contact for the SAP Channel Development Manager within the Partner Support Organization?

A.    Incident Processor
B.    Sales Executive
C.    Service Consultant
D.    Support Coordinator

Answer: D

SAP C_BOSUP_90 exam questions are available in PDF and VCE format. This makes it very convenient for you to follow the course and study the exam whenever and wherever you want. The SAP C_BOSUP_90 exam questions follow the exact paper pattern and question type of the actual C_BOSUP_90 certification exam, it lets you recreate the exact exam scenario, so you are armed with the correct information for the C_BOSUP_90 certification exam.

2016 SAP C_BOSUP_90 exam dumps (All 85 Q&As) from GreatExam:

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