2017 March Microsoft Official New Released MB2-714 Dumps in Lead2pass.com!
100% Free Download! 100% Pass Guaranteed!
Lead2pass is the best place for preparing IT exam as we are providing the latest and guaranteed questions for all certifications. We offer you the ultimate preparation resource of Microsoft MB2-714 exam questions and answers. Wondering what could be this effective? It is our Microsoft MB2-714 VCE and PDF which serves as a guide to pass Microsoft MB2-714 exam.
Following questions and answers are all new published by Microsoft Official Exam Center: http://www.lead2pass.com/mb2-714.html
You create a new case to which an enhanced service level agreement (SLA) is applied.
The SLA states that the case will be resolved in two hours.
You work on the case for 20 minutes, and then you discover that you require a password from the customer. The customer is unavailable, so you change the status reason of the case to On Hold. Forty minutes later, the customer sends you the password and you change the status reason of the case to In Progress.
You work on the case for 30 minutes, and then you change the cases status reason to On Hold, while you wait for a response from the customer. Twenty minutes later, you receive a response from the customer and you change the cases status reason to In Progress.
You work on the case for an additional 30 minutes, and then you change the case s status reason to Resolved.
How many minutes will the Resolve By KPI display for this case?